Orchid Brass Earring

Return Policy

• Returns are not accepted for orders shipped outside India.
  
• Please double-check all size charts and product details before placing your order.
  

Damaged or Defective Items

• If you receive a damaged or defective item, we will send a replacement at no additional cost.
  
• If the item is out of stock, we will process a full refund to the original payment method.
  
• All claims must be supported by clear photographs and an unboxing video, submitted within 24 working hours of delivery.
• To request a replacement, please contact our support team via email or WhatsApp within the specified claim window. Be sure to include your order number and attach a clear unboxing video and photos showing the issue.

Shipping Charges

• Orders valued between $0 – $125 will incur a $30 shipping charge.
  
• Orders between $125 – $225 will incur a $15 shipping charge.
  
• Orders above $225 are eligible for free international shipping.

Duties & Customs

• Any import duties or customs charges levied by the destination country are the responsibility of the customer.
  
• If an international order is refused due to customs fees, the original shipping charge will not be refunded.
  

Cancellations

• Orders may be cancelled within 24 hours of placement, provided they have not yet been shipped.
  

Additional Notes

• Exchanges are not offered for international orders.
  
• We aim to minimize errors by offering high-resolution product images and accurate size charts.

For any questions or assistance, please reach out to our support team through the contact form on our website. We’re here to help.